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Basic Implementation of Corporate Governance
PT Indal Aluminum Industry Tbk continuously strives to improve the implementation of Good Corporate Governance (GCG) practices at all levels of the organization. The Company realizes that Good Corporate Governance is one of the main components that are important in order to improve performance, protect the interests of stakeholders and improve compliance with laws and regulations and ethical values generally accepted in the industry today. Good Corporate Governance will have a positive impact on the overall performance of the Company, especially in achieving the company's Vision and Mission, as well as efforts to continuously improve and improve the organization. This is also balanced with the development and improvement of the implementation of the Company's values and ethics. The Company is committed to being consistent in the implementation of Corporate Governance in the current business era based on the principles of transparency, fairness, accountability, independence and accountability in all operational activities for the sake of all stakeholders.
Corporate Governance Structure
In accordance with Law No. 40 of 2007 concerning Limited Liability Companies, the Company's organs consist of the General Meeting of Shareholders (GMS), the Board of Commissioners and the Board of Directors which have clear authorities and responsibilities according to their respective functions as stipulated in the Articles of Association and Legislation. -invitation. The Company believes that a proper relationship between the Company's organs has a very positive effect on the success of the company's management and implementation of GCG. Therefore, the Company encourages fair relations, mutual respect and acts according to their respective functions and roles.
The Company is committed to implementing good corporate governance practices as part of its efforts to achieve the Company's Vision and Mission. The Code of Ethics is prepared as a manifestation of this commitment and describes the values in the Company's work culture into the interpretation of behavior related to business ethics and code of conduct.
The Code of Ethics also serves as a reference for the Board of Commissioners and the Board of Directors in managing the company related to all activities on behalf of the Company. expected to uphold the principles in this Code of Ethics
The code of ethics is regularly disseminated to all parts of the Company, and all new employees who will work will sign this Code of Ethics and will be re-signed as a sign of approval every year.
The Code of Ethics regulates the following behaviors:
CORPORATE VALUES To create a better future for all stakeholders and develop together to serve the community and nation through business development.
Compliance with Laws, Regulations and Regulations It is expected that every employee will comply with state laws, rules and regulations and become law-abiding citizens to ensure a law-abiding corporation.
Creating Clean and Green Businesses and Products The best companies must be accountable to society and the larger community. By creating clean and green businesses and products, the Company will be able to serve society in the long term with true purpose.
Loyalty, Capability, Hard Work and Discipline From the pillars of success and achievement. Every member of the organization must maintain his integrity and be prepared to work hard and smart for the mutual benefit of both the Company and the individual. Organizational behavior must be carried out in a military discipline but still humane approach.
In accordance with the Articles of Association, the honorarium for members of the Board of Directors is determined at the Annual SGM. The SGM may authorize the Board of Commissioners to determine the amount and distribution of the honorarium. The amount of remuneration for each member is determined according to the function and competence of each member. The total remuneration received by the Board of Directors is Rp.4,007,591,200 for 2021.
The Board of Commissioners' remuneration policy is determined in the SGM by giving authority to the Board of Commissioners to determine the amount and distribution of the honorarium, through indicators for determining remuneration. The total remuneration received by the Board of Commissioners is Rp.1,456,080,250 for 2021.
Risk management is a set of procedures and methodologies used to identify, measure, monitor and control risks arising from business activities. Effective risk management will allow the Company to have greater control in achieving the right balance between acceptable risk and estimated risk. Indications of risk inherent in the company's business and efforts to reduce the level of risk are as follows:
The Whistle Blowing System (WBS) is a means of communication to report actions related to acts of violation or alleged violations, both against the law, code of ethics and/or conflicts of interest committed by the company's internal parties. The implementation of WBS is expected to be able to overcome the limitations of the internal control system and provide guarantees for early detection of violations that occur.
Submission of Violation Reports Submission of violation reports is carried out in 2 ways, namely directly and indirectly. Directly by reporting directly to the Personnel, Security, Supervisor and Plant Manager. Indirectly, namely reporting through other means such as suggestion boxes, email, telephone and mobile phones.
Protection for Reporters The Company will ensure the safety of the whistleblower and the reporter will receive recognition and appreciation from the Company in the form of a thank you from the management and record the condition of the employee concerned with a separate assessment.
Handling and the Party Managing Complaints Each complaint or reporting disclosure is carried out by a WBS administrator team formed by the Board of Directors to conduct audits, records and corrective actions as well as the imposition of sanctions on the reported party. It is also obligatory to communicate with the local police if things are found that are suspected of being serious and certain violations.
Incoming and Processed Complaints in 2021 In 2021, no complaints or reports were received and handled by the Company.
Social and environmental responsibility (Corporate Social Responsibility - CSR) is the Company's commitment to participate in sustainable economic development in order to improve the quality of life and the environment that is beneficial, both for the Company itself, the local community and society in general by taking into account the expectations of stakeholders, in line with established laws and norms of behavior and integrated with the organization as a whole. The cost of implementing CSR in the Company is carried out in a centralized manner by the Group amounting to Rp.3,477,677,609,- with the Company's contribution of Rp.786,520,750 for 2021.
Environment The Company is committed to complying with laws and regulations and other requirements related to environmental management, preventing environmental pollution, pursuing energy and natural resource efficiency and empowering the environment, including:
Employment
Social and Community
Product Responsibility
The focal point of responsibility to consumers related to sales transactions for aluminum products carried out by the Company is to ensure that these products are sold with applicable composition and manufacturing standards, according to the specifications desired by consumers and do not have a negative impact on consumers' health.
Technical The Company works closely with consumers even before the work starts to ensure that consumers' wishes in ideas and designs can be met. For the accuracy of each work the Company uses AutoCAD technology.
Dies Manufacturing The Company's product development team is able to help consumers to design special dies that can improve the quality of the products produced, one of which is by using a new Vertical CNC machine that is capable of making specifications and high tolerance levels. In addition, the Company also uses CNC machines such as CNC Wire Cut and CNC EDM to produce precise dies.
Extrusion Division The extrusion division provides both standard and specialized extrusion facilities. Advanced automatic measuring equipment is also used with the ability to accurately measure profile dimensions up to 0.001mm. This level of precision will give consumers the quality they need.
Fabrication Division This division has received certificates from TUV and Kite Mark for various series of ladders. TUV and Kite Mark are safety standards for metal footstools for household use.
Surface Finishing The Company is a certified PVDF wet paint applicator manufactured by PPG and Valspar for compliance with the required quality assurance and AAMA specifications in the painting process. This high quality paint comes with a 10-15 year warranty, for both standard and custom colors, and ensures long lasting durability for interior or exterior use. In addition to wet paint, PT INAI is also a certified powder coatings applicator produced by leading suppliers, such as Akzo Noble, Jotun and Dupont.
Establishing Relationships with Customers During 2021 there are not many programs that can be implemented to establish direct relationships with customers. Many interactions are carried out through electronic mail, telephone and through other electronic devices or social media. This is because the Company strictly maintains the health procedures that have been set by the Government to deal with the emergency period of the Covid-19 pandemic. As for the efforts made by the Company, only the Loyalty Program is still running, namely the provision of special discounts for customers who have reached a certain tonnage purchase value according to the required contract.
Measurement of customer satisfaction The Company is always oriented to customer satisfaction, therefore the Company conducts periodic surveys to determine the level of customer satisfaction as part of the process to improve service and especially the quality of products received by customers. The customer satisfaction survey for 2021 has been carried out, with the results of a satisfaction level on a scale of 3.7, the same as in 2020 and 2019. There are several points that improved significantly compared to last year, namely better product quality, organized packing procedures and speed response to consumer complaints. However, there are also those who received a lower rating than the previous year, one of which was the delivery of goods that were not according to the schedule, this was due to the scarcity of containers as a means of transportation. Various solutions have been tried by discussing with transportation service providers and also conveying this problem to the relevant Customs Office.
Consumer Complaints The Company provides access to customers to submit complaints or other matters relating to products and services through direct marketing staff, telephone, email, fax or the Company's website. During 2021 the number of claims received was 0.23% of the total shipments for a year. There was a decrease of 0.01% and 0.07% when compared to 2020 and 2019. With 3 (three) problems, namely damaged/dented, surface defects as well as excess and deficiency of the number of items sent. All claims, 100% have been properly resolved by the relevant departments and procedures have been evaluated to minimize the possibility of errors in the future.